Issues with refunds

If you're having trouble with a refund, please contact us via or at one of the following numbers:

GERMANY: +49 3031194821
NETHERLANDS: +31 208081528
UK: +44 2033181969
FRANCE: +33 182880880
SPAIN: +34 911231179

Remember to have your booking code on hand so that we can help right away.

It might also be helpful to check with your payment carrier:

Check the date of the cancellation / expiration: refunds can take 1-7 days to come through to your bank account.
Consult with your bank to find out if there are any reserved funds waiting to be released back into your account.

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