What if I move in and it isn’t what I expected?

You should contact our Customer Experience team immediately via, or call us at the appropriate number below:

GERMANY: +49 3031194821
NETHERLANDS: +31 208081528
UK: +44 2033181969
FRANCE: +33 182880880
SPAIN: +34 911231179

Take detailed photos to show the discrepancy between the listing and the property itself.

If a verified property doesn’t match the description or you’re unable to move in, you may be eligible for our Nest Assured insurance policy.

Find out more about Nest Assured here.

Was this article helpful?
0 out of 0 found this helpful
Have more questions? Submit a request


Article is closed for comments.
Powered by Zendesk